Zero Tolerance Policy

In an effort to provide the highest level of service to our community we have established policies which allow us to serve the greatest number of pets per day.

This page describes our Zero Tolerance Policy. For information about our Late Policy, No Show Policy, and Payment Policy please see the Appt./Payment Policy page.

We have a Zero Tolerance Policy for rudeness to staff.

Rudeness includes but may not be limited to:

Verbal Abuse

Aggressive Tone

Threatening Behavior

Threatening Language

Vulgar Language

Discriminatory Language

Insults

Harassment

Individuals who choose to exhibit the aforementioned behaviors will be asked to seek veterinary healthcare elsewhere.